Customers

The single most important aspect of any business is it's customers. Without customers there is no business, and with an inefficient business model there are many limitations in attracting new customers, as well as keeping existing ones satisfied. With the evolution of a global economy, it is easier than ever for potential customers to pick and choose a multitude of products and services to satisfy their needs and wants.

The Rezware 2000 Customer Module is designed to satisfy the customer management and relationship functions of your business ensuring customer efficiency and satisfaction as you grow your business. From smooth and efficient customer entry in the reservations module, to full "back office" management features, the Rezware 2000 Customer Module is guaranteed to streamline your customer management and relationship goals and objectives.    

- Back Office Features -
·  Tracks all demographic info, including height, weight, birthday & frequency of visits
·  Openly definable customer “type” tracking; VIP, Member, Expert, Regular, etc.
·  Unlimited customer specific notes & comments auto retrieved during reservations

·  Assign discounts by flat amount, percentage or sliding scale based on sales volume to ·..automatically discount current and/or future reservations
·  Generates and prints mailing labels based on multiple data filtering criteria
·  Tracks starting and ending dates for memberships, clubs, VIP’s, etc.

- Reservations Module Features -
·  Auto assigns reservations numbers and confirmation numbers, or use your own
·  Previous customer lookups, auto populates previous customer info “on the fly”
·  Editing of previous customer(s) demographic information “on the fly”
·  Auto populates new customer city, state and country info based on zip code
·  Single customer features apply to each independent customer within a group
·  One click adds customer(s) “on the fly” into a group
·  Unlimited customer(s) can be managed and maintained within a group
·  Group reservations data can be added, edited or updated by individual customer or entire group ·...with a single click
·  Unlimited reservation specific notes & comments
·  Unlimited products and services may be sold on any reservation
·  Openly definable discounts and extra charges by flat dollar amount or percentage
·  Openly definable dropdown fields to manage and track special reservation issues
·  Openly definable onsite or offsite hotels and room number tracking

 

- Reservations “Diary” -
  ·  Auto captures transaction date, time and reservation agent
  ·  Manages and tracks openly definable calls, docs, notes, emails, faxes, to-do’s, etc.
  ·  Automatically captures fax and email transactions including document sent
  ·  Entries can be designated  "Private" for non printing on customer distributed documents

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